Frequently Asked Questions ?

How do I know you are a reputable company? has partnered with a leading chemical manufacturer that has been offering top quality cleaning products since 1949. We are members in good standing of the Better Business Bureau of Nevada and the Business to Business Association On-Line. 

What is your shipping and exchange/return policy?
See our Shipping / Returns & Policies page.

When will my credit card be charged for my order?
We approve the card at the point of sale, and charge you accordingly once the product is shipped.

Is my credit card safe?
Our secure server software encrypts all of your personal information including credit card number, name, address, and order information so that it cannot be read as it travels over the Internet. Encryption takes data and converts it into a format that is virtually impossible to read without the proper software.

Which types of payments do you accept?
We accept VISA, MasterCard, Discovercard, AmericanExpress, PayPal payments, money orders and wire transfers.

How will I know if you received my order?
An e-mail confirmation will automatically be generated and sent to you, confirming that we have received your order.

What should I do if I have a problem or question about my order or billing?
Please e-mail us at or call us at (845) 656-9814, Monday through Friday, 9:00 am to 5:00 pm (Eastern Time).

When and how will my order ship?
Most orders are delivered within 3 to 5 days from date of order, or sooner depending on availability. You will be notified of any delay. Items ordered at the same time may not be shipped in the same box or, depending upon availability, on the same date. UPS ground services.

How do I remove my name from your mailings?
Please e-mail us at

Will you sell my name to another company?
We do not distribute any of our customer information to other companies. For more information, see Privacy Policy.

What about credit card fraud?
Our real time order processors are equipped with a state-of-the-art fraud prevention devise know as FraudTrak2 which will eliminate fraudulent transactions before they become finalized. In the event of any fraudulent use of your credit card, we guarantee you will incur no financial penalty. will cover the first $50 of any loss, and your credit card company will cover the remainder. wants you to enjoy the convenience of shopping online without worry!

What do I do if I have a question not answered here?
If the above queries do not answer your specific question, please contact us at : 

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