Frequently Asked Questions ?

How do I know you are a reputable company? has partnered
with a leading chemical manufacturer that has been offering top quality
cleaning products since 1949. We are members in good standing of the Better
Business Bureau of Nevada and the Business to Business Association On-Line. �

is your shipping and exchange/return policy?

See our Shipping
/ Returns & Policies

When will my credit card be
charged for my order?

We approve the card at the
point of sale, and charge you accordingly once the product is shipped.

Is my credit card safe?

Our secure server software
encrypts all of your personal information including credit card number, name,
address, and order information so that it cannot be read as it travels over
the Internet. Encryption takes data and converts it into a format that is
virtually impossible to read without the proper software.

types of payments do you accept?

We accept VISA, MasterCard,
Discovercard, AmericanExpress, PayPal payments, money orders and wire

will I know if you received my order?

An e-mail confirmation will
automatically be generated and sent to you, confirming that we have received
your order.

should I do if I have a problem or question about my order or billing?

Please e-mail us at or call us at (845) 656-9814, Monday through
Friday, 9:00 am to 5:00 pm (Eastern Time).

and how will my order ship?

Most orders are delivered
within 3 to 5 days from date of order, or sooner depending on availability.
You will be notified of any delay. Items ordered at the same time may not be
shipped in the same box or, depending upon availability, on the same date. UPS
ground services.

How do I remove my name from
your mailings?

Please e-mail us at

you sell my name to another company?

We do not distribute any of
our customer information to other companies. For more information, see Privacy

about credit card fraud?

Our real time order
processors are equipped with a state-of-the-art fraud prevention devise know
as FraudTrak2 which will eliminate fraudulent transactions before they become
finalized. In the event of any fraudulent use of your credit card, we
guarantee you will incur no financial penalty. will cover
the first $50 of any loss, and your credit card company will cover the
remainder. wants you to enjoy the convenience of shopping
online without worry!

do I do if I have a question not answered here?

If the above queries do not
answer your specific question, please contact us at : �

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